F.A.Q’s

How long do I burn your candles for?

Different size candles have different maximum burn times and are clearly noted on the safety label attached to the bottom, please read this in full before first lighting.
With all wax candles, a general rule is to allow your candle to compete a full melt pool before blowing out, this helps stop tunnelling and uneven burning.

What tea lights do I use in your burners?

As with all Wax Melt Burners, only 4hr tea light burners should be used. Don't ever use 8hr tea lights or Maxi tea lights, they get too hot and can cause damage.
Once your tea light has extinguished please allow the burner time to completely cool before adding another.

How do I get in touch?

We can be contacted via;
email : info@stardustcandlecompany.co.uk - Amanda@stardustcandlecompany.co.uk - Rob@stardustcandlecompany.co.uk
Call, message & WhatsApp : 07951979110
Facebook Messenger : https://www.facebook.com/StardustCandleCompany

I’ve received my order but something isn’t right……

Please get in touch with us. Whether it's a mistake at our end or something has been damaged in the post, please drop us a message ASAP.
We'll always do our very best to fix any issues that arise. If needed please take a picture and send that to us, too.

We can be contacted via;
email : info@stardustcandlecompany.co.uk - Amanda@stardustcandlecompany.co.uk - Rob@stardustcandlecompany.co.uk
Call, message & WhatsApp : 07951979110
Facebook Messenger : https://www.facebook.com/StardustCandleCompany

How long does postage take?

We post every day (Monday to Friday) via Royal Mail. Most customers in mainland UK report they receive their parcels within 3 to 4 business days, but as per Royal Mail guidelines please allow up to 7 business days, especially around busy periods.

I’ve placed an order but I haven’t heard anything yet?

Please check your emails, especially the SPAM folder. When an order is placed an email is automatically sent to confirm your order and then again once it'd been shipped.
Unfortunately from time to time the emails can land into spam.

Do you have a shop I can visit?

We don't currently utilise a shop or store, we instead choose to operate from home keeping our overheads as low as possible so we can pass on the benefits to our customers.
We do however attend many craft events across South Yorkshire, follow us on Facebook to see where we'll be next.

Are your products handmade?

All of our Stardust Candle Company Candles & Wax Melts are hand made here in South Yorkshire. We extensively test each and every product we make, nothing leaves our Candle Kitchen with first passing very strict trials and tests, sometimes taking many months!

We do also have various non-wax based products (tea light warmers, electric burners and small accessories etc) that we bring in from specially selected suppliers.

Are your products vegan & cruelty free?

All of our products are cruelty free and our Soy wax & our artisan fragrance oils are 100% vegan, verified by our selected suppliers.

What wax do you use in your products?

We currently use an all natural Soy wax. We don't blend with paraffins or any other types.